Refund policy

Last updated: November 14, 2026

This policy applies to purchases made from fenlibfvo through fenlibfvo.shop.

30-Day Free Returns

You may request an eligible return within 30 days after delivery.

To qualify, the product must generally:

  • Be unused, unworn and in substantially original condition;
  • Include its original packaging, accessories and documentation;
  • Have no damage caused after delivery;
  • Be accompanied by an order number or other proof of purchase.

Returns require prior authorization. Products sent without our instructions may not be accepted.

Requesting a Return

Email kjkeenha95@outlook.com and provide:

  • Your full name;
  • Order number;
  • Product you wish to return;
  • Reason for the return;
  • Photographs if the product is damaged, defective or incorrect.

If approved, we will provide the correct return address and shipping instructions.

Free Return Shipping

Eligible returns include free return shipping. We will provide a prepaid label or another approved free-return method based on your location.

No restocking fee is charged for an eligible return.

Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery. If a product arrives damaged, defective, incomplete or different from the item ordered, contact us as soon as reasonably possible.

Keep the product, packaging and shipping label while we investigate. After verification, we will provide an appropriate remedy, which may include:

  • A replacement at no additional charge;
  • A full or partial refund;
  • Another solution agreed upon with the customer.

Return Exceptions

Unless required by law or the product arrived defective or incorrect, the following products may not be eligible for return:

  • Personalized or made-to-order goods;
  • Perishable products;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Digital or downloadable products;
  • Products clearly identified as final sale before checkout.

These exceptions do not affect mandatory consumer rights.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Funds should normally appear in your account within 3–7 business days after processing. Your bank or payment provider may require additional time.

Exchanges

Contact us for a replacement if a product is damaged, defective or incorrect. For a different size, color or product, you may need to return the original item and place a new order.

Cancellations

Submit cancellation requests promptly. We will try to stop the order, but cancellation cannot be guaranteed once processing or shipment begins.

Shipping Charges and Taxes

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers are not responsible for undisclosed import duties, customs fees or delivery-related taxes. If an eligible shipment generates such a charge, fenlibfvo will handle or reimburse it after reviewing reasonable documentation.

Contact

fenlibfvo
Operated by EMERIO LLC
222 N Louise St, Glendale, CA
Email: kjkeenha95@outlook.com
Website: fenlibfvo.shop